Operations Specialist (H/F) – Télétravail Afrique

Contexte

YLabs is hiring an Operations Specialist for a full-time, remote position that can be based anywhere in Africa. The opportunity is aimed at mid-level professionals with experience in operations, people operations, human resources, administration or related fields.

The successful candidate will join YLabs’ People Operations team and help build and manage the systems that enable a distributed organisation to operate effectively. The role covers people operations, recruitment, onboarding and offboarding, HRIS administration, systems access, vendors, equipment and employee experience. The position offers an annual salary of $17,000 to $26,000, depending on experience. YLabs states that salaries are paid in the local currency of the employee’s permanent work location. Applications are being reviewed on a rolling basis until the position is filled.

YLabs Operations Specialist Job Overview

YLabs is a global design and research organisation focused on creating technologies that increase youth power, agency and opportunity. Founded in 2014 at the Harvard Innovation Lab, the organisation works with young people to co-create digital products and services.

The organisation’s multidisciplinary work covers areas including youth-driven design, adolescent health, climate, livelihoods, digital product design, behavioural science and epidemiology. YLabs is based in Rwanda and the United States and has worked across 18 countries.

Missions et responsabilités

The Operations Specialist will play a hands-on role in running YLabs’ People Operations activities.

• Manage day-to-day employee operations, including onboarding, offboarding, employee requests, benefits administration and personnel records.
• Identify ways to make employee processes more efficient and responsive.
• Manage recruitment execution for individual-contributor and coordinator-level positions, including sourcing, screening, interview coordination, candidate communication and offer logistics.
• Identify operational gaps and develop practical processes and tools to address them (improving onboarding, equipment management, staff-request workflows and HRIS practices).
• Work with Google Workspace and other software systems, equipment and supplies, vendors, contracts, documentation and compliance records.
• Contribute to a positive employee experience across its distributed team, build relationships, support staff wellness and connection, organise team events and the annual retreat, and use feedback and pulse survey data to identify areas for improvement.
• Collaborate closely with the Deputy Director, People Operations, helping turn People Operations priorities into practical actions while identifying emerging issues and opportunities.

Profil recherché

• 3–6 years of experience in operations, people operations, HR, administration or a related field.
• Experience working in an NGO, research institute, social impact organisation or distributed/multi-country organisation (considered an advantage).
• Strong execution skills and ability to manage multiple priorities while taking responsibility for completing tasks.
• Builder’s mindset: comfortable identifying gaps, asking questions and creating or improving systems rather than simply following existing procedures.
• People-centred judgment: ability to build strong relationships, communicate thoughtfully and handle sensitive or difficult situations with discretion and empathy.
• Recruitment experience required, including sourcing, screening, interview coordination, candidate communication and offer logistics.
• Desirable skills: experience supporting distributed or multi-country teams, vendor or contract management, experience with an HRIS such as BambooHR, and experience working in a growing organisation where processes are still being developed.
• Strong written and verbal communication, curiosity, initiative and independent judgment.

Conditions et avantages

• Position: Operations Specialist
• Department: Operations & Finance
• Employment: Full-time
• Work arrangement: Remote
• Location: Anywhere in Africa
• Experience level: Mid-level
• Salary: $17,000–$26,000 per year (regionally benchmarked for a P3 mid-level position, paid in the local currency of the permanent work location)
• Anticipated start: October
• Travel: Occasional travel may be required for in-person meetings or off-sites and is fully reimbursed.

Dossier de candidature

• CV
• Application demonstrating relevant operations or People Operations experience, recruitment experience, ability to manage multiple priorities and experience building or improving organisational systems.

Comment postuler

Applications are reviewed on a rolling basis until the position is filled, so interested candidates should consider applying early. Candidates whose qualifications most closely match the requirements will be contacted regarding the next stages of the recruitment process. Employment offers are conditional on satisfactory background checks and criminal record clearances.

Professionals with 3–6 years of relevant experience, strong execution abilities, recruitment experience and a people-centred approach can review the vacancy and submit an application through the YLabs careers portal.