Team Leader MSMC – Dier AlZor – 25 octobre 2026

Contexte

About Acted
“We go the last mile. Founded in Afghanistan, against the backdrop of a forgotten crisis, Acted’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. Millions of vulnerable people around the world need humanitarian assistance today, and hundreds of millions will need it tomorrow, in the face of the growing threat of climate change. We believe that our assistance must be conceptualised and delivered within the framework of people’s natural environments, and the territories on which they depend. Therefore, Acted pursues a triple mandate as a humanitarian, environmental and development aid actor, contributing to the relief, stabilisation, and recovery of crisis-affected people in fragile areas. This vision is guided by the motto “Think Local – Act Global” – reflecting the need to rely on a deep understanding of local territories and contexts to develop and implement actions based on local knowledge, structures and capacities. This local thinking contributes to a global response – running through all Acted programming and operations – as we work together towards the building of a 3ZERO world: a world with Zero Exclusion, Zero Carbon, and Zero Poverty”.

Greening strategy:
Acted’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each Acted employee will adhere to these principles through key green programming responsibilities:

• Contribute towards the adherence and development of the greening strategy plan.
• Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles
• Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes

Acted PSEAH Policy:
The Team Leader-MSMC has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). Team Leader-MSMC has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to Acted’s procedures. Team Leader-MSMC carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.

Missions et responsabilités

JOB PURPOSE
The Team leader closely works with the Project Manager/Sr.PM in ensuring the timely and effective running and delivery of all Camp/site Management activities on site. S/he co-leads the development of longer term workplans and vision for the team and the camp. The Team leader directly line manages the CCCM/MSMC units to ensure needs-based, timely and effective delivery of activities.

The Team leader contributes to defining and delivering quality outputs. To this end, s/he is responsible for staff supervision and HR follow-up, organizing and prioritizing day-to-day activities, assisting with internal and external reporting, preparing logistics requests, ensuring information collection, co-facilitating meetings, and co-leading discussions with local authorities and service providers.

The Team leader should be able to perform his/her functions with minimal supervision from the Project Manager/Sr.PM and ability to problem solve, prioritize key updates, challenges and urgent issues as they arise.

If the need arises, management may ask the employee to support another camp or site (mobile) or another department from time to time.

CHAIN OF COMMAND
Under the authority of:
Senior Project Manager-MSMC (WoS)
Line Management :
CCCM/MSMC Units
CCCM/MSMC Field staff, ILs and daily workers

WORKING RELATIONS
Internal:
Other units of CCCM team
HR department.
Logistics for CCCM suppliers
Finance for payments of outreach workers
MEAL unit
External:
Camp management units
Community committees
Local authorities when requires
IDPs in and out of the site;
Humanitarian Partners (INGO/NGO; humanitarian agencies).

OBJECTIVES

• Ensure effective implementation and oversight of CCCM activities in ACTED-supported camps and sites, focusing on strengthening community engagement, governance structures, and coordination platforms.
• Support day-to-day activities of CCCM teams, including community mobilization, site maintenance, Cash-for-Work interventions, and the integration of protection, Complaint & Feedback Mechanisms (CFM), and capacity-building efforts.
• Facilitate service monitoring and identification of gaps in line with Sphere standards, while promoting inclusive communication with communities (CwC) and participatory decision-making.
• Ensure effective implementation and oversight of CCCM activities in ACTED-supported camps and sites, focusing on strengthening community engagement, governance structures, and coordination platforms.
• Support day-to-day activities of CCCM teams, including community mobilization, site maintenance, Cash-for-Work interventions, and the integration of protection, Complaint & Feedback Mechanisms (CFM), and capacity-building efforts.
• Facilitate service monitoring and identification of gaps in line with Sphere standards, while promoting inclusive communication with communities (CwC) and participatory decision-making.

DUTIES AND RESPONSIBILITIES
Project planning and implementation

• With the Project Manager, develop and implement long-term and weekly CCCM workplans in consultation with communities, service providers, and staff.
• Lead or strengthen community committees with transparent selection, endorsed ToRs, and inclusive participation; deliver capacity building and facilitate regular meetings/events.
• Supervise and coordinate daily activities of field teams (assistants, mobilizers, CFW, database and protection staff), ensuring information flow, quality programming, and a safe working environment.
• Strengthen coordination with Camp Management authorities, community groups, NGOs, and residents through regular forums and informal engagement; produce and share meeting minutes.
• Oversee logistics, HR, and finance for CCCM activities, including requests, stock follow-up, and staff recruitment.
• Implement CFW activities across all phases (assessment to closure), ensure site contingency plans are updated, and engage committees in preparedness/awareness-raising.
• Perform other tasks requested by the Project Manager to ensure effective delivery.

Service Monitoring and Gap Identification – Conduct regular monitoring of services and infrastructure, identify maintenance needs and safety risks, flag gaps or duplication in service delivery, and support partners to meet minimum standards, using coordination with protection and IM units and input from service committees and the community.

Community Engagement and Capacity Building – Establish or strengthen service committees (including developing terms of reference), train committee members to support service monitoring, and organize regular community consultations and meetings focused on site maintenance and infrastructure.

Ensure service delivery is in line with minimum standards

• Supervise site service monitoring, needs assessments, stakeholder mapping, and referrals; identify gaps and risks (WASH, Shelter, Protection, Health, Education, etc.) and follow up with partners.
• Oversee site identification, risk assessments, and safety audits to ensure safe, dignified living conditions.
• Support and strengthen information management: tool design, data collection, database/reporting, and coordination with partners.
• Ensure communities are informed and engaged through outreach, awareness campaigns, complaint/feedback mechanisms, and active participation of vulnerable groups (women, youth, elderly).
• Support governance structures and community focal points to promote ownership and self-management, and facilitate coordination with local municipalities.
• Organize and chair site-level coordination meetings and internal team meetings as required.

Planning, Procurement, and Contractor Management – Develop long-term work plans and procurement plans for site maintenance activities in line with Sphere standards and community needs; prepare accurate Bills of Quantities (BoQs); oversee all procurement documentation from request submission to completion certificate; act as the main focal point for contractors and monitor their implementation; and lead the procurement, storage, and management of tools and materials in coordination with logistics, ensuring compliance with internal procedures.

Implementation Follow-Up, Safety Assurance, and Issue Reporting – Follow up on work plans for site maintenance activities; ensure all necessary measures are in place to guarantee the safety of casual laborers, contractors, and the site population during implementation; and directly flag any foreseen challenges or issues related to site maintenance and WASH activities (including security incidents) to the line manager, always following up via email for tracking purposes.

External relations

• Consult and involve beneficiaries, community representatives, partners, and stakeholders throughout project design and implementation.
• Maintain strong relationships with Camp/Site Authorities, humanitarian actors, local authorities, IDP and host communities through regular meetings and outreach.
• Ensure communication with beneficiaries is sensitive and respectful; troubleshoot and resolve conflicts with third parties when required.
• Identify opportunities to collaborate and coordinate with other actors to ensure complementarity and avoid gaps.
• Lead all camp/Site coordination meetings at the time;

Quality control

• Supervise and provide technical guidance to CCCM units; monitor implementation efficiency, flag urgent issues, and ensure quality of activities.
• Document lessons learned and best practices to strengthen institutional memory.
• Ensure monitoring forms, assessments, and registration data are regularly updated and accurately reflected in databases.
• Compile and consolidate inputs from the field team for bi-weekly and monthly internal reporting; contribute to donor and external reporting as requested.

Reporting

• Provide regular and timely updates on progress and challenges in coordination with the PM;
• Contribute to external reporting as required.

Administration, Finance & Logistics

• Support the Project Manager with budget follow-up and forecasts; review and submit financial/FLAT documentation.
• Lead procurement planning and follow-up for CCCM units (procurement plans, OFs, TCs, completion certificates); ensure effective stock and asset management.
• Manage CCCM team movements in line with fleet availability and security procedures.
• Maintain proper filing and archiving of project documentation, both digital and hard copy.

Security and contingency planning

• Ensure that each team member is aware of security issues, policies, and SOPs and they follow them accordingly;
• Contribute to drafting and updating camp/Site contingency plans;
• Lead the drafting and submission of SIRs.

Recruitment and Workforce Planning – Ensure timely recruitment of staff and daily laborers by anticipating operational needs to avoid gaps; lead recruitment of new staff for the Site Maintenance unit under the guidance of the line manager.

Staff Supervision and Management – Provide day-to-day supervision and management of Site Maintenance Officers, Assistants, and skilled/unskilled workers, including reviewing attendance sheets, coordinating with finance, and following up on all staff management aspects such as developing Terms of Reference (ToRs), leave planning, performance appraisals, and identifying recruitment needs.

Capacity Building and Training – Strengthen team capacity by identifying and flagging training needs, facilitating relevant training sessions in coordination with the line manager and HR department, developing improvement plans, and highlighting performance gaps to the line manager.

Ensure that all staff members understand their roles and responsibilities and are able to perform them effectively.

KEY PERFORMANCE INDICATORS
Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets

• # of project workplans developed;
• # of governance committees established, trained and running as per their ToR;
• # of service monitoring exercises supported;
• # effective coordination and follow-up with service providers
• # of team meetings (co-/facilitated and action points shared with all teams for follow up)
• # of meetings held with CA and service providers
• # of daily workers in and out of camp/site recruited and paid in a timely manner
• # of BoQs developed and procurements planned and finalized in line with project workplan
• Timely follow-up of leaves and staff recruitments & identification and follow-up of staff training needs

Profil recherché

Essential:

• Minimum 4 years of professional experience with an INGO or NGO.
• Minimum 2 years of experience in Camp Coordination and Camp Management (CCCM) within camps, collective centers (CCs), or informal settlements (ISs).
• At least 1 year of leadership or supervisory experience.
• Bachelor’s degree or higher from a recognized university.
• Fluency in Arabic and English (written, spoken, and reading).
• Strong report writing and documentation skills in both Arabic and English.
• Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Must not reside in camps or IDP sites.

Desired:

• Minimum 1 year of experience implementing or supporting Area-Based Approaches in humanitarian or development contexts.
• Relevant training or certification in management, leadership, or team supervision.
• Ability to undertake frequent travel across Syria in support of program activities.
• At least 1 year of experience in capacity building, training delivery, and facilitation for staff, community structures, o

Conditions et avantages

Conditions non spécifiées dans l’offre hormis le cadre de travail humanitaire.

Dossier de candidature

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